Warranty and Consumer Guarantees apply in accordance with the Australian Consumer Law.
Sleeping Giant requires all Warranty Claims to be lodged directly to the store of purchase or via the Sleeping Giant Website. Returns for any products will not be accepted without approval from the Warranty & Claims department. If approved, It is the responsibility of the customer to return any product that is deemed faulty to the Store of purchase. You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer’s warranty do not apply.
If there is found to be a manufacturing fault when goods are unpacked, it is the customer’s responsibility to report any faults with photo evidence to the Store of Purchase or Warranty & Claims Department within two working days of delivery. Sleeping Giant is not responsible for any damages that may occur, resulting from you not checking condition of goods.
Please refer to the individual product warranty. Warranty period commences from the date of receipt of your goods. The warranty shall be considered void if (subject to Australian Consumer Law):
a. It is normal wear and tear (refer to Product Care).
b. Product is used for Commercial, contract, rental trade, institutional or other non-residential use.
c. Damage caused by improper cleaning, negligence, treatment of the product with chemical, exposure of the goods to direct sunlight, extreme heat, bright lights or similar conditions resulting in discolouration, or otherwise caused by your acts and/or omissions.
d. Damage by corrosive materials, such as acids or solvents, or dyes, inks, paints, human or animal bodily fluids.
e. Damage resulting from abnormal or improper use, abuse of goods
f. If the furniture is not used correctly for the purpose intended, e.g. sitting on sofa arms or standing/swinging on dining chairs.
g. Damage incurred during handling and transportations of the product.
h. Floor samples or sales made on an ‘as-is’ basis will have limited warranty, and the price, age and condition of product will be taken in consideration.
i. Repairs to a product are made or attempted by a service provider, other than one approved by James Lane
j. The warranty against defect is not transferrable. It is limited to the original purchaser specified in the original Sales Order.