Terms and Conditions
This guarantee enables you to exchange the A&S mattress purchased if you are unhappy with the comfort level within 30 days of delivery.
- The mattress needs to be slept on for a minimum of 14 nights as it can take that your body a minimum of 14 days to adjust to your new sleep surface.
- Please consider your selection carefully, as we can only provide this service once.
- A mattress protector must be purchased from the Sleeping Giant and used on the mattress at all times. This mattress protector must be used on your mattress from the very first night.
- Mattresses must be returned in good order and condition. If mattress has any stains or deemed unsanitary, the guarantee and warranty will be void.
- A structurally sound foundation is essential to the performance of your mattress. The mattress must be used on an appropriate foundation. Timber slats should be no more than 7cm apart.
- A $100 change over fee will be charged to cover the freight costs of the exchange.
- Exchanges must be of another item of equal or greater value as no money will be refunded. If a higher priced mattress is selected, you will be required to pay the difference.
- The goods will be credited at the original sales invoice price and your new selection is charged to you at the current ticketed or advertised price.
- Faulty or defective goods will be covered by manufacturer’s warranty and are not covered by the 30-Day Satisfaction Guarantee.
- The 30 Day Satisfaction Guarantee applies to Art & Science mattresses only. Electronic adjustable mattresses, pillows, bed bases, bed heads, bedding, sofa’s, custom orders and floor stock