No specific time of delivery can be arranged; however, a 2-3 hour timeframe will be advised the day prior to delivery but cannot be guaranteed. If you wish to change the delivery day, please ensure that you notify your store of purchase at least 5 business days prior to the scheduled delivery day. If no-one is at home on the arranged delivery day, a second delivery fee will apply.
If you are purchasing large sized items of furniture, please ensure that you know whether the items will permit safe and convenient delivery into your home. A how to “Measure for Delivery” guide can be found on the Sleeping Giant Website. Sleeping Giant is not responsible for any furniture items that does not fit into your house, apartment, lift, leading to your property, stairways, corridors, doorways or any other obstacle that could cause a problem on the day of delivery, and we will not refund or exchange if this occurs.
Our delivery contractors will take the utmost care and responsibility when delivering your product into your home, however we are not responsible when there is a real risk that the goods and/or your premises will be damaged due to poor accessibility. Our delivery contractors will inform you on arrival should they decide this to be the case. The goods may then be left at the safest agreed point or you may decide to sign an waiver for any damage to product or premises as a result of our drivers being requested by you to attempt such a delivery.
Please examine all goods prior to signing the acceptance of the product in good condition. Any damages must be reported to the delivery driver and recorded on the delivery sheet. If there is found to be a manufacturing fault when goods are unpacked, it is the customer’s responsibility to report any faults with photo evidence to the Store of Purchase or Warranty & Claims Department within two working days of delivery. Sleeping Giant is not responsible for any damages that may occur, resulting from you not checking condition of goods.