At Sleeping Giant, we take pride in the quality of our products and want you to enjoy it for years to come. If something doesn’t seem right, we’re here to help.
If you believe your product(s) has a fault or requires assessment under warranty, please complete the form below to lodge your claim.
To help us review your request as quickly as possible, please include:
A clear photo of the entire product
A clear close-up photo of the issue
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A clear photo of the product QC Label (located on the bottom or on the back of products)
Providing these details upfront allows our Service Team to assess your claim promptly and determine the best resolution.
Once submitted, a member of our team will review your claim and contact you within 2–5 business days to advise the next steps. All claims are reviewed and prioritised, with urgent matters actioned as quickly as possible.
While we carefully inspect and prepare every order, occasional issues can arise. Please be assured we are committed to resolving matters fairly and efficiently.
For all "James Lane Fabric Care Warranty" claims, please lodge here as this will be handled directly via UpCare.